Problems with my order

An item is missing

If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location. However, if your order is obviously incomplete, in excess of the original order or if you wish to change or cancel your order please contact;

Tel: + 94 0112506440 / 0112573142

To send an e-mail using our Customer Feedback Form info@penhouse.lk

Between 9 a.m. and 7 p.m., 7 days a week (Sri Lankan local time: +5.5hrs GMT).

My order did not arrive

If your order has not arrived please contact us immediately by phone or e-mail. We will see that our delivery specialists locate it. On confirmation of its location, we will contact you with details of when the delivery can be expected. In the instance that the order has not been dispatched or received, you will have the option of cancelling the order. If your order did not arrive please contact us on;

Tel: + 94 0112506440 / 0112573142

To send an e-mail using our Customer Feedback Form info@penhouse.lk

Between 9 a.m. and 7 p.m., 7 days a week (Sri Lankan local time: +5.5hrs GMT).

* An Item is damaged or defective

If your order is damaged please contact us on;

Tel: + 94 0112506440 / 0112573142

To send an e-mail using our Customer Feedback Form info@penhouse.lk

Between 9 a.m. and 7 p.m., 7 days a week (Sri Lankan local time: +5.5hrs GMT).